1. Scope of Services

 

 

Dog Training Revolution provides professional dog training and behaviour consultancy services. Advice and guidance are based on professional knowledge, experience, and the information provided by the client regarding the dog’s behaviour and history.

 

While we aim to achieve the best possible outcomes, no guarantees can be made regarding behavioural outcomes, as progress depends on numerous factors including owner compliance, consistency, the dog’s history, environment, genetics, and health.

 

 

 

2. Owner Responsibility

 

 

The owner or handler remains fully responsible for the dog at all times during training sessions, consultations, and when implementing training advice.

 

The owner agrees to:

 

• Provide accurate and complete information about the dog’s behaviour, history, bite incidents, aggression, medical conditions, and environment.

• Follow safety and management advice provided by Dog Training Revolution.

• Ensure the dog is legally compliant with UK law, including any requirements under the Dangerous Dogs Act 1991, Control of Dogs Order 1992, and other relevant legislation.

• Maintain control of the dog at all times and use appropriate equipment when advised.

 

 

Failure to disclose behavioural history, including aggression or bite incidents, may result in termination of services.

 

 

 

3. Safety and Risk Acknowledgement

 

 

By engaging in training or behaviour services, the owner acknowledges that:

 

• Dogs, particularly those presenting behavioural concerns such as aggression, reactivity, fear, or resource guarding, may pose a risk of injury to people, animals, or property.

• Behaviour modification work may involve controlled exposure to triggers or training scenarios which carry inherent risks.

 

 

The owner agrees that Dog Training Revolution cannot be held liable for injury, loss, or damage caused by the dog, except where required by law.

 

 

 

4. Behaviour Assessments

 

 

Behaviour assessments are designed to evaluate the dog’s behaviour and develop an appropriate training or behaviour modification plan.

 

Where an assessment is split into two sessions, the following terms apply:

 

• The second session must be booked and completed within three (3) months of the first assessment session.

• During this period, the client must provide weekly check-ins and training updates, including videos where requested, to demonstrate progress and allow monitoring of the case.

 

 

If the second session is not booked and completed within the three-month period, the following will apply:

 

• The remaining session will be forfeited.

• Any payment for the unused session will be non-refundable.

• A new full behaviour assessment will be required before further training or behaviour work can continue.

 

 

This policy exists to ensure the behaviour assessment remains accurate and relevant to the dog’s current behaviour.

 

 

 

5. Ongoing Behaviour Cases and Progress Monitoring

 

 

Behaviour modification requires consistent monitoring and communication.

 

Once training has commenced following an assessment:

 

• The client is expected to provide regular progress updates and training videos where requested.

• If Dog Training Revolution has not received adequate training updates, progress reports, or communication for a period of three (3) months, the case will be considered inactive.

 

 

If a case becomes inactive:

 

• We may require a new behaviour assessment before further sessions can be booked.

• This ensures that the advice and training plan remain appropriate for the dog’s current behavioural state.

 

 

 

 

6. Cancellations and Rescheduling

 

 

Appointments require adequate notice to allow rescheduling.

 

• A minimum of 48 hours’ notice is required to cancel or reschedule a session.

• Sessions cancelled with less than 48 hours’ notice may be charged in full.

• Failure to attend a scheduled session without notice will result in the session being forfeited.

 

 

 

 

7. Refusal or Termination of Services

 

 

Dog Training Revolution reserves the right to refuse or terminate services if:

 

• The owner fails to follow safety instructions.

• The owner behaves in an abusive, threatening, or unsafe manner.

• Critical behavioural history has been withheld.

• The dog presents a level of risk that cannot be safely managed within our services.

 

 

In such cases, refunds will be provided only at our discretion.

 

 

 

8. Veterinary and Welfare Considerations

 

 

Behavioural problems may have underlying medical causes.

 

Dog Training Revolution may recommend that the dog seek veterinary assessment before or during training. Clients agree to follow appropriate veterinary guidance where necessary.

 

 

 

9. Media and Training Footage

 

 

Clients may be asked to provide training videos to monitor behavioural progress. These videos are used solely for the purpose of assessing training progress unless explicit permission is given for other uses.

 

Dog Training Revolution will not share client media publicly without consent.

 

 

 

10. Limitation of Liability

 

 

To the fullest extent permitted by law, Dog Training Revolution shall not be liable for:

 

• Injury caused by the dog to people, animals, or property

• Loss or damage arising from the implementation of training advice

• Incidents occurring outside of direct supervision

 

 

Nothing in these Terms limits liability where it would be unlawful to do so under UK law.

 

 

 

11. Agreement to Terms

 

 

By booking a session or engaging services with Dog Training Revolution, the client confirms that they:

 

• Have read and understood these Terms and Conditions.

• Accept full responsibility for their dog.

• Agree to comply with the policies stated above.

 

 

 

Dog Training Revolution – Payment and Refund Policy

 

 

This Payment and Refund Policy applies to all services provided by Dog Training Revolution. By booking a session or service, clients agree to the following terms.

 

 

1. Payment Requirements

 

 

All training sessions, behaviour assessments, and services must be paid in full at the time of booking in order to secure the appointment date and time.

 

Bookings will not be confirmed until payment has been received.

 

Dog Training Revolution reserves the right to release the appointment slot to another client if payment has not been received within the requested booking timeframe.

 

 

 

2. Payment Methods

 

 

Accepted payment methods will be specified at the time of booking and may include bank transfer or other approved payment platforms.

 

Clients are responsible for ensuring that payment is completed successfully and on time.

 

 

 

3. Outstanding Payments

 

 

All payments must be settled no later than two (2) weeks after the scheduled session date unless an alternative arrangement has been agreed in writing in advance.

 

If payment remains outstanding after this period:

 

• Dog Training Revolution reserves the right to pursue recovery of the debt through legal channels.

• Any associated legal costs, recovery fees, or administrative costs may be added to the outstanding balance where legally permitted.

 

 

Exceptions may be made in cases where insurance claims are being processed, provided this has been discussed and agreed in advance.

 

 

 

4. Refund Policy

 

 

Dog Training Revolution operates a strict no-refund policy for all services once a booking has been confirmed.

 

Refunds will not be issued in the following circumstances, including but not limited to:

 

• Change of mind by the client

• The client deciding not to proceed with training

• Rehoming of the dog

• Lack of progress due to failure to follow training guidance

• Failure to attend scheduled sessions

• Expiry of sessions due to time limits stated in the Terms and Conditions

 

 

 

 

5. Exceptional Circumstances

 

 

The only circumstance in which a refund may be considered is if the dog passes away before the booked service takes place.

 

In such cases, Dog Training Revolution may request reasonable confirmation before processing the refund.

 

 

 

6. Non-Transferable Services

 

 

Bookings and payments are non-transferable between dogs, owners, or third parties unless agreed otherwise at the discretion of Dog Training Revolution.

 

 

 

7. Agreement to Policy

 

 

By booking any service with Dog Training Revolution, the client confirms that they:

 

• Have read and understood this Payment and Refund Policy

• Agree to make payment according to the terms outlined above

• Accept the conditions regarding refunds and outstanding payments

 

 

 

Rachel & Laura